If you find that your account has been suspended, you may see a message indicating this when you attempt to log in. Account suspensions occur when there has been a violation of our platform's Terms of Use and/or Community Guidelines.
Creating a welcoming and secure environment for all users is a top priority for us, and we take any violations of our policies seriously. If your account has been suspended, you will no longer have access to your account, and creating new accounts in the future may not be possible.
If you have an active subscription, it's essential to cancel your subscription to avoid any future payments.
Please refer to the following steps for guidance
- If you subscribed through an app store account, such as Apple ID (iOS) or Google Play Store (Android), you can find instructions on how to cancel in the support documentation of the respective app store.
- If you subscribed directly using a credit card on Android or on the website, your subscription has likely been automatically canceled.
If your account is currently under review, rest assured that our team is actively working to address the situation. We appreciate your patience during this process and thank you for your understanding.