General
Encountering push notification issues can stem from various sources. Here, we offer quick solutions for Android and iOS devices. Notifications keep you updated about new requests, messages, profile visits, and nearby users. You can manage these notifications in the app settings.
Digest
Our system intelligently manages notifications, prioritizing essential alerts. When inactive, notifications are collected periodically to prevent overload. For example, you'll only receive a new request notification if someone who previously visited your profile sends a request. A prompt notification is sent for new messages to ensure you stay updated. If unresponsive, the system compiles a digest notification, limiting it to once per day.
ANDROID
If you encounter delays or missing notifications, try the following:
- Check notification settings.
- Reboot your device.
- Adjust app permissions and data usage settings.
- Exclude the app from power-saving options.
- Ensure a stable Wi-Fi connection.
- Remove interfering apps like task killers or firewalls.
- Verify network settings and permissions.
Consider installing relevant apps for enhanced notifications.
iOS
For iOS users, follow these steps:
- Verify notification settings.
- Adjust permissions in device settings.
- Reboot your device.
- Restart the app for a fresh connection.
- Check network and firewall settings.
- Reinstall the app if needed.
For further assistance, provide detailed device information when contacting support.